Come Tutto è Iniziato: La Bottega di Marco e il Sogno di Francesca

We are a small historic stall in the central market of San Lorenzo in Florence, family-run since 1985.

NEW PRODUCTS

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Contact us

Email : marcosugecosanlorenzo@gmail.com

Telephone :
+39 335 6272863

Store Address : Central Market Square, internal central market ground floor, 50123, Florence

Shipping

SHIPPING AND DELIVERY
Welcome to our online delicatessen! We take care of our artisanal products from our counter to your table.
We ship worldwide, ensuring freshness, safety, and speed.
1. Shipping Times and Methods
To ensure that cured meats and cheeses arrive in perfect condition, we entrust our shipments exclusively to specialized international express couriers.
  • Order preparation: Orders are processed within 24/48 working hours from payment
  • Shipping days: To prevent fresh products from being held in courier depots over the weekend, we only ship perishable goods from Monday to Wednesday
1.1 Shipment Tracking
  • Automatic notification: As soon as your order is entrusted to the express courier, you will receive an automatic email notification containing the tracking code (Tracking Number).
  • Real-time monitoring: By clicking on the link in the email, you can check the delivery status and find out the exact day your package will arrive at your home.
  • Non-receipt: If the package has been shipped but you have not received the email, check your Spam/Junk Mail folder. If you can't find it, contact our customer service at marcosugecosanlorenzo@gmail.com and we will immediately provide you with your code.
2. Free Shipping over 6 kg
We want to reward you if you decide to stock up on our delicious products! Shipping is completely free for all orders where the total weight of Cured Meats and Cheeses exceeds 6 kg.
⚠️ Please note the exclusions:
For free shipping to be applicable, only the weights of Cured Meats and Cheeses are counted. The weights of the following items are strictly excluded from the calculation:
  • Oil and Vinegar
  • Jams and Honey
  • Pasta and Biscuits
    If mixed products are in the cart, shipping costs will only be zeroed out if the combined weight of cured meats and cheeses alone exceeds the 6 kg threshold.
3. Product Availability Management
We work with artisanal products, often with limited availability. If an ordered product is temporarily out of stock when the package is being prepared:
  • Phone Contact: A member of our staff will contact the customer directly via the phone number provided during the purchase to inform them promptly.
  • Customer Options: Together, we will agree on the preferred solution among: waiting for the product to become available again, replacing it with another of equivalent or higher value, or receiving an immediate refund for the missing item.
  • No Response: If the customer does not respond within [e.g., 24/48 hours], in order not to delay the shipment of the remaining fresh products in the cart, we will automatically refund the missing product and ship the rest of the order.
4. International Shipments and Customs (Non-EU)
We ship worldwide regularly, but each country has strict rules on food imports.
  • Customs duties: If you reside in a country outside the European Union (e.g., USA, UK, Switzerland, Japan), any import taxes, local VAT, or customs duties are entirely the responsibility of the recipient and will be requested directly by the courier, even if the order benefits from free shipping over 6 kg. [1]
  • Checks and blocks: It is the customer's responsibility to verify that their country's customs allows the import of cured meats and cheeses from Italy. We will not issue refunds for goods blocked, rejected, or destroyed by local customs authorities. [1]
6. Signature Required Delivery and Complaints
  • Signature requirement: All our shipments are made with a strict requirement for a signature upon delivery by the recipient or their delegate.
  • Loss of insurance: Should the customer use online courier services (e.g., DHL On Demand Delivery, BRT Flex Delivery, etc.) to authorize a delivery without signature (leaving the package unattended in the garden, on the landing, etc.), any form of insurance or right to complaint immediately lapses. Our delicatessen will not be liable in any way for theft, loss, or deterioration of fresh products in these specific cases.
  • Collection with own courier (Freight Collect): If you wish to arrange shipping independently using your trusted courier, contact us before completing your purchase via email at marcosugecosanlorenzo@gmail.com or by phone at 3356272863. We will remove the shipping costs from the website and provide you with the package details. From the moment the package leaves our warehouse, responsibility for transportation passes entirely to the carrier you have appointed.
7. What to do upon delivery?
  1. Check package integrity: Check that the box is not wet, damaged, or open.
  2. Sign with Reservation: If you notice even minimal damage to the box, sign the courier's receipt adding the phrase "Accepted with reservation for damaged package inspection".
  3. Prompt reporting: If you find damaged or altered products inside, immediately take photos and send us an email at marcosugecosanlorenzo@gmail.com within 24 hours of delivery for assistance.

FAQ

  • When will you ship my order?
    To guarantee the maximum freshness of the products you purchase, we have chosen to entrust all orders to our logistics partner from Monday to Wednesday, to prevent the package from remaining in warehouses over the weekend.
  • When will I receive my order? . In Italy, your purchase will generally be delivered within 24/48 hours from delivery to the courier. In remote areas, shipments may experience delays. In Europe and the United States, your purchase will generally be delivered within 5 days from delivery to the courier. Don't worry about product freshness: thanks to our vacuum packaging, the products will maintain their quality and organoleptic characteristics unchanged for a long time.
  • Can the package be delayed? During holidays/strikes/shipper closures, we cannot guarantee delivery as we cannot do anything to prevent it. If you do not receive the package within the expected time, you can send an email to make arrangements with the owner.
  • I haven't received any email with shipping details: what should I do? Write us an email at: marcosugecosanlorenzo@gmail.com and we will contact you to provide you with the details of your delivery.
  • Where is my order prepared? The order is prepared in our shop in Piazza del mercato centrale, inside the central market, 50123, Florence

  • Who pays customs duties for Extra-EU shipments?

    For shipments outside the European Union, any customs or import taxes are the responsibility of the recipient and are determined by the authorities of the destination country. We advise you to contact the local customs office for more details on costs.

  • Can I include a greeting card or gift wrapping?

    Absolutely! During checkout, you can select the "Gift" option and enter a personalized message that we will print and include in the package. Of course, in this case, we will not include the invoice with prices inside the box.

  • Do you also sell to restaurants, delicatessens, or for B2B supplies?

    Absolutely. We have a dedicated channel for catering and retail professionals with dedicated price lists and specific shipping conditions. You can contact us directly at marcosugecosanlorenzo@gmail.com to request the wholesale catalog.

  • Why might the actual weight of the product vary slightly from the ordered weight?

    Our cured meats are artisanal products, hand-cut and aged, not industrially pressed pieces. For this reason, the actual weight of a whole cured meat or a cut can vary by +/- 10% compared to the theoretical weight indicated on the website. Rest assured: we always try to balance the weights in the total order in your favor.

  • What happens if the package is held at customs?

    Our logistics department meticulously prepares all paper and electronic customs documentation (commercial invoices, harmonized customs codes, and any required health certificates). In the rare event that customs requests additional information from the recipient, our customer service will contact you immediately to assist you with quick customs clearance.

  • Do you have other questions?

    We're here to help! Contact us via our live chat, on WhatsApp at +393356272863 or by email at marcosugecosanlorenzo@gmail.com. We respond within a few hours.

Shipping

Shipping to Italy : Delivery times vary depending on the destination area from 24 to 72 hours from the time of collection from the warehouse.
SHIPPING TO EUROPE AND OUTSIDE THE EU: calculated at the time of order based on weight.

ORDER PROCESSING : we will process your order within 1 working day of receiving payment, within the limits of stock availability. In the event that one or more items are not immediately available, we will notify you immediately and agree with you on the possibility of partial shipment.

ASSISTANCE: for any inconvenience relating to your shipments, you can contact our assistance service (marcosugecosanlorenzo@gmail.com), which will help you resolve problems.

Right of withdrawal

We want your shopping experience at Marcosalumieformaggi to always be excellent.
Since we primarily deal with food specialties, we apply current Italian regulations (Article 59 of the Consumer Code) to ensure maximum hygienic and sanitary safety and product freshness.
We invite you to carefully read the rules governing the right of withdrawal, divided by the type of product purchased.

1. Products EXCLUDED from the Right of Withdrawal (Non-returnable and non-refundable)
For hygienic and health protection reasons, Italian law does not allow the right of withdrawal for goods that are likely to deteriorate or expire quickly. [1, 2, 3]
In our store, it is NOT possible to return or request a refund for a change of mind on the following items:
Cured meats (sliced, whole, or in pieces)
Cheeses (fresh, semi-aged, and aged)
Any other fresh or perishable product
2. Products SUBJECT to the Right of Withdrawal (Returnable)
You have the right to withdraw from the purchase contract, without giving any reasons, within 14 days from the day on which you or a third party designated by you receives the products.
In our store, WITHDRAWAL IS ALLOWED exclusively for the following long-life or non-food items:
Condiments and Preserves: Oil, vinegar, honey, jams, sun-dried tomatoes, mustards, ragouts, pâtés, pesto...
Dry products: Pici (pasta), cantucci, and biscuits.
Accessories: Cheese boards and gift items.

Mandatory conditions for accepting returns:
To exercise the right of withdrawal, the products listed above must be returned in the following conditions:[1]
Sealed and intact: Packaging, jars, bottles, or bags must not have been opened, unglued, tampered with, or damaged.
Original condition: Cheese boards and non-food accessories must be perfectly intact, clean, unused, and placed in their original packaging.

3. How to exercise the Right of Withdrawal and Shipping Costs
If you wish to return one of the eligible products (Point 2), follow these steps within 14 days of delivery:
Send a communication: Write an email to marcosugecosanlorenzo@gmail.com indicating your order number, your name, and the products you intend to return.
[1] Ship the goods: Within 14 days of sending your communication, ship the products to the following address: SUGECO sas di buiani Marco e c. In piazza del mercato centrale, interno mercato centrale, piano terra, 50123 Firenze.
Costs borne by the customer: All shipping costs for returning products are solely borne by the customer.                                                                                                    Packages sent at the recipient's expense or cash on delivery will not be accepted.              We recommend using a trackable shipping service with delivery receipt, as responsibility for the goods until their arrival at our warehouse remains yours. [1]
Initial shipping costs: Please note that the costs of the initial shipment (the one incurred to receive the order at home) are not refundable.

4. Refund Times and Methods
Once we receive the package, we will verify the integrity of the products eligible for return. If the check is successful, we will proceed with the refund within 14 days from the moment we were informed of your decision to withdraw.
The refund will be made using the same payment method used for the initial purchase.
Summary of the economic costs of returns:
What we refund: Exclusively the value of the individual eligible products (Point 2) that you have returned intact.
What we do NOT refund: Cured meats, cheeses, the costs of the initial order delivery shipment, and the shipping costs for returning the item. These costs remain the responsibility of the customer.

5. Damaged, defective, or incorrect products
Your protection is our priority. If a product (including cured meats and cheeses) arrives damaged due to transport, altered, or not corresponding to what was ordered:
Do not discard the product or packaging.
Immediately take a photograph of the damaged product and package.
Contact us within 24/48 hours of delivery at marcosugecosanlorenzo@gmail.com
In case of verified responsibility on our part, we will replace the product or refund the corresponding amount at our expense, without any additional shipping costs for you (in this specific case, the replacement will not cost you anything).


Privacy Policy

PRIVACY POLICY
Pursuant to EU Regulation 2016/679 (GDPR) and local regulations applicable to international shipments.
1. DATA CONTROLLER
The Data Controller is:
  • Company Name: Su.ge.co sas di buiani marco e c.
  • Registered Office: Piazza del mercato centrale, interno mercato centrale, piano terra, 50123, Florence
  • VAT Number / Tax ID: 03949600484
  • Contact Email: marcosugecosanlorenzo@gmail.com
  • Certified Email (PEC): sugeco@pec.it
2. PERSONAL DATA COLLECTED
To enable the purchase and shipment of our products worldwide, we collect:
  • Identification and Contact Data: Name, surname, email address, telephone number.
  • Shipping and Billing Data: Delivery address (country, city, postal code), tax code or foreign tax identification code (if required by customs).
  • Payment Data: Managed exclusively in encrypted form via external gateways (e.g., PayPal, Stripe, Credit Cards). This site does not store your card data.
3. PURPOSES AND LEGAL BASES OF PROCESSING
We process user data for the following purposes:
  • Performance of the contract: To process the order, manage payment, and ship the cured meats to the indicated address.
  • Legal and customs obligations: For invoicing, tax compliance, and the completion of mandatory customs documentation for non-EU exports.
  • Marketing (with optional consent): Sending newsletters and commercial offers via email. This consent can be revoked at any time.
4. TRANSFER OF DATA OUTSIDE THE EUROPEAN UNION
By shipping worldwide, your data (name, address, telephone number, any customs code) may be transferred to international express couriers and customs authorities located in non-EU countries.
The transfer takes place exclusively for the execution of the international sales contract, in accordance with Art. 49, para. 1, letter b) of the GDPR.
5. DISCLOSURE OF DATA TO THIRD PARTIES
Data will not be sold to third parties. It will only be communicated to strictly necessary service providers:
  • Logistics companies and couriers (e.g., DHL, Brt, FedEx, UPS, BRT).
  • Digital payment platforms.
  • Tax consultants for company accounting.
6. RETENTION PERIOD
  • Data related to purchases and invoicing are retained for 10 years, in accordance with Italian tax law.
  • Data for sending the newsletter are retained until the user requests to unsubscribe.
7. USER RIGHTS
At any time, the user can exercise the rights provided by the GDPR (Arts. 15-22):
  • Access to their data and rectification.
  • Erasure ("Right to be forgotten") if it does not conflict with tax law obligations.
  • Restriction or objection to processing (e.g., for marketing).
To exercise these rights, you can send a written communication to: marcosugecosanlorenzo@gmail.com