Information on the Right of Withdrawal and Returns
We want your shopping experience at Marcosalumieformaggi to always be excellent.
Since we primarily deal with food specialties, we apply current Italian regulations (Article 59 of the Consumer Code) to ensure maximum hygienic and sanitary safety and product freshness.
We invite you to carefully read the rules governing the right of withdrawal, divided by the type of product purchased.
1. Products EXCLUDED from the Right of Withdrawal (Non-returnable and non-refundable)
For hygienic and health protection reasons, Italian law does not allow the right of withdrawal for goods that are likely to deteriorate or expire quickly. [1, 2, 3]
In our store, it is NOT possible to return or request a refund for a change of mind on the following items:
Cured meats (sliced, whole, or in pieces)
Cheeses (fresh, semi-aged, and aged)
Any other fresh or perishable product
2. Products SUBJECT to the Right of Withdrawal (Returnable)
You have the right to withdraw from the purchase contract, without giving any reasons, within 14 days from the day on which you or a third party designated by you receives the products.
In our store, WITHDRAWAL IS ALLOWED exclusively for the following long-life or non-food items:
Condiments and Preserves: Oil, vinegar, honey, jams, sun-dried tomatoes, mustards, ragouts, pâtés, pesto...
Dry products: Pici (pasta), cantucci, and biscuits.
Accessories: Cheese boards and gift items.
Mandatory conditions for accepting returns:
To exercise the right of withdrawal, the products listed above must be returned in the following conditions:[1]
Sealed and intact: Packaging, jars, bottles, or bags must not have been opened, unglued, tampered with, or damaged.
Original condition: Cheese boards and non-food accessories must be perfectly intact, clean, unused, and placed in their original packaging.
3. How to exercise the Right of Withdrawal and Shipping Costs
If you wish to return one of the eligible products (Point 2), follow these steps within 14 days of delivery:
Send a communication: Write an email to marcosugecosanlorenzo@gmail.com indicating your order number, your name, and the products you intend to return.
Since we primarily deal with food specialties, we apply current Italian regulations (Article 59 of the Consumer Code) to ensure maximum hygienic and sanitary safety and product freshness.
We invite you to carefully read the rules governing the right of withdrawal, divided by the type of product purchased.
1. Products EXCLUDED from the Right of Withdrawal (Non-returnable and non-refundable)
For hygienic and health protection reasons, Italian law does not allow the right of withdrawal for goods that are likely to deteriorate or expire quickly. [1, 2, 3]
In our store, it is NOT possible to return or request a refund for a change of mind on the following items:
Cured meats (sliced, whole, or in pieces)
Cheeses (fresh, semi-aged, and aged)
Any other fresh or perishable product
2. Products SUBJECT to the Right of Withdrawal (Returnable)
You have the right to withdraw from the purchase contract, without giving any reasons, within 14 days from the day on which you or a third party designated by you receives the products.
In our store, WITHDRAWAL IS ALLOWED exclusively for the following long-life or non-food items:
Condiments and Preserves: Oil, vinegar, honey, jams, sun-dried tomatoes, mustards, ragouts, pâtés, pesto...
Dry products: Pici (pasta), cantucci, and biscuits.
Accessories: Cheese boards and gift items.
Mandatory conditions for accepting returns:
To exercise the right of withdrawal, the products listed above must be returned in the following conditions:[1]
Sealed and intact: Packaging, jars, bottles, or bags must not have been opened, unglued, tampered with, or damaged.
Original condition: Cheese boards and non-food accessories must be perfectly intact, clean, unused, and placed in their original packaging.
3. How to exercise the Right of Withdrawal and Shipping Costs
If you wish to return one of the eligible products (Point 2), follow these steps within 14 days of delivery:
Send a communication: Write an email to marcosugecosanlorenzo@gmail.
[1] Ship the goods: Within 14 days of sending your communication, ship the products to the following address: SUGECO sas di buiani Marco e c. In piazza del mercato centrale, interno mercato centrale, piano terra, 50123 Firenze.
Costs borne by the customer: All shipping costs for returning products are solely borne by the customer. Packages sent at the recipient's expense or cash on delivery will not be accepted. We recommend using a trackable shipping service with delivery receipt, as responsibility for the goods until their arrival at our warehouse remains yours. [1]
Initial shipping costs: Please note that the costs of the initial shipment (the one incurred to receive the order at home) are not refundable.
4. Refund Times and Methods
Once we receive the package, we will verify the integrity of the products eligible for return. If the check is successful, we will proceed with the refund within 14 days from the moment we were informed of your decision to withdraw.
The refund will be made using the same payment method used for the initial purchase.
Summary of the economic costs of returns:
What we refund: Exclusively the value of the individual eligible products (Point 2) that you have returned intact.
What we do NOT refund: Cured meats, cheeses, the costs of the initial order delivery shipment, and the shipping costs for returning the item. These costs remain the responsibility of the customer.
5. Damaged, defective, or incorrect products
Your protection is our priority. If a product (including cured meats and cheeses) arrives damaged due to transport, altered, or not corresponding to what was ordered:
Do not discard the product or packaging.
Immediately take a photograph of the damaged product and package.
Contact us within 24/48 hours of delivery at marcosugecosanlorenzo@gmail.com
In case of verified responsibility on our part, we will replace the product or refund the corresponding amount at our expense, without any additional shipping costs for you (in this specific case, the replacement will not cost you anything).
Costs borne by the customer: All shipping costs for returning products are solely borne by the customer. Packages sent at the recipient's expense or cash on delivery will not be accepted. We recommend using a trackable shipping service with delivery receipt, as responsibility for the goods until their arrival at our warehouse remains yours. [1]
Initial shipping costs: Please note that the costs of the initial shipment (the one incurred to receive the order at home) are not refundable.
4. Refund Times and Methods
Once we receive the package, we will verify the integrity of the products eligible for return. If the check is successful, we will proceed with the refund within 14 days from the moment we were informed of your decision to withdraw.
The refund will be made using the same payment method used for the initial purchase.
Summary of the economic costs of returns:
What we refund: Exclusively the value of the individual eligible products (Point 2) that you have returned intact.
What we do NOT refund: Cured meats, cheeses, the costs of the initial order delivery shipment, and the shipping costs for returning the item. These costs remain the responsibility of the customer.
5. Damaged, defective, or incorrect products
Your protection is our priority. If a product (including cured meats and cheeses) arrives damaged due to transport, altered, or not corresponding to what was ordered:
Do not discard the product or packaging.
Immediately take a photograph of the damaged product and package.
Contact us within 24/48 hours of delivery at marcosugecosanlorenzo@gmail.
In case of verified responsibility on our part, we will replace the product or refund the corresponding amount at our expense, without any additional shipping costs for you (in this specific case, the replacement will not cost you anything).
