Shipping

SHIPPING AND DELIVERY
Welcome to our online delicatessen! We take care of our artisanal products from our counter to your table.
We ship worldwide, ensuring freshness, safety, and speed.
1. Shipping Times and Methods
To ensure that cured meats and cheeses arrive in perfect condition, we entrust our shipments exclusively to specialized international express couriers.
  • Order preparation: Orders are processed within 24/48 working hours from payment
  • Shipping days: To prevent fresh products from being held in courier depots over the weekend, we only ship perishable goods from Monday to Wednesday
1.1 Shipment Tracking
  • Automatic notification: As soon as your order is entrusted to the express courier, you will receive an automatic email notification containing the tracking code (Tracking Number).
  • Real-time monitoring: By clicking on the link in the email, you can check the delivery status and find out the exact day your package will arrive at your home.
  • Non-receipt: If the package has been shipped but you have not received the email, check your Spam/Junk Mail folder. If you can't find it, contact our customer service at marcosugecosanlorenzo@gmail.com and we will immediately provide you with your code.
2. Free Shipping over 6 kg
We want to reward you if you decide to stock up on our delicious products! Shipping is completely free for all orders where the total weight of Cured Meats and Cheeses exceeds 6 kg.
⚠️ Please note the exclusions:
For free shipping to be applicable, only the weights of Cured Meats and Cheeses are counted. The weights of the following items are strictly excluded from the calculation:
  • Oil and Vinegar
  • Jams and Honey
  • Pasta and Biscuits
    If mixed products are in the cart, shipping costs will only be zeroed out if the combined weight of cured meats and cheeses alone exceeds the 6 kg threshold.
3. Product Availability Management
We work with artisanal products, often with limited availability. If an ordered product is temporarily out of stock when the package is being prepared:
  • Phone Contact: A member of our staff will contact the customer directly via the phone number provided during the purchase to inform them promptly.
  • Customer Options: Together, we will agree on the preferred solution among: waiting for the product to become available again, replacing it with another of equivalent or higher value, or receiving an immediate refund for the missing item.
  • No Response: If the customer does not respond within [e.g., 24/48 hours], in order not to delay the shipment of the remaining fresh products in the cart, we will automatically refund the missing product and ship the rest of the order.
4. International Shipments and Customs (Non-EU)
We ship worldwide regularly, but each country has strict rules on food imports.
  • Customs duties: If you reside in a country outside the European Union (e.g., USA, UK, Switzerland, Japan), any import taxes, local VAT, or customs duties are entirely the responsibility of the recipient and will be requested directly by the courier, even if the order benefits from free shipping over 6 kg. [1]
  • Checks and blocks: It is the customer's responsibility to verify that their country's customs allows the import of cured meats and cheeses from Italy. We will not issue refunds for goods blocked, rejected, or destroyed by local customs authorities. [1]
6. Signature Required Delivery and Complaints
  • Signature requirement: All our shipments are made with a strict requirement for a signature upon delivery by the recipient or their delegate.
  • Loss of insurance: Should the customer use online courier services (e.g., DHL On Demand Delivery, BRT Flex Delivery, etc.) to authorize a delivery without signature (leaving the package unattended in the garden, on the landing, etc.), any form of insurance or right to complaint immediately lapses. Our delicatessen will not be liable in any way for theft, loss, or deterioration of fresh products in these specific cases.
  • Collection with own courier (Freight Collect): If you wish to arrange shipping independently using your trusted courier, contact us before completing your purchase via email at marcosugecosanlorenzo@gmail.com or by phone at 3356272863. We will remove the shipping costs from the website and provide you with the package details. From the moment the package leaves our warehouse, responsibility for transportation passes entirely to the carrier you have appointed.
7. What to do upon delivery?
  1. Check package integrity: Check that the box is not wet, damaged, or open.
  2. Sign with Reservation: If you notice even minimal damage to the box, sign the courier's receipt adding the phrase "Accepted with reservation for damaged package inspection".
  3. Prompt reporting: If you find damaged or altered products inside, immediately take photos and send us an email at marcosugecosanlorenzo@gmail.com within 24 hours of delivery for assistance.