FAQ

  • When will you ship my order?
    To guarantee the maximum freshness of the products you purchase, we have chosen to entrust all orders to our logistics partner from Monday to Wednesday, to prevent the package from remaining in warehouses over the weekend.
  • When will I receive my order? . In Italy, your purchase will generally be delivered within 24/48 hours from delivery to the courier. In remote areas, shipments may experience delays. In Europe and the United States, your purchase will generally be delivered within 5 days from delivery to the courier. Don't worry about product freshness: thanks to our vacuum packaging, the products will maintain their quality and organoleptic characteristics unchanged for a long time.
  • Can the package be delayed? During holidays/strikes/shipper closures, we cannot guarantee delivery as we cannot do anything to prevent it. If you do not receive the package within the expected time, you can send an email to make arrangements with the owner.
  • I haven't received any email with shipping details: what should I do? Write us an email at: marcosugecosanlorenzo@gmail.com and we will contact you to provide you with the details of your delivery.
  • Where is my order prepared? The order is prepared in our shop in Piazza del mercato centrale, inside the central market, 50123, Florence

  • Who pays customs duties for Extra-EU shipments?

    For shipments outside the European Union, any customs or import taxes are the responsibility of the recipient and are determined by the authorities of the destination country. We advise you to contact the local customs office for more details on costs.

  • Can I include a greeting card or gift wrapping?

    Absolutely! During checkout, you can select the "Gift" option and enter a personalized message that we will print and include in the package. Of course, in this case, we will not include the invoice with prices inside the box.

  • Do you also sell to restaurants, delicatessens, or for B2B supplies?

    Absolutely. We have a dedicated channel for catering and retail professionals with dedicated price lists and specific shipping conditions. You can contact us directly at marcosugecosanlorenzo@gmail.com to request the wholesale catalog.

  • Why might the actual weight of the product vary slightly from the ordered weight?

    Our cured meats are artisanal products, hand-cut and aged, not industrially pressed pieces. For this reason, the actual weight of a whole cured meat or a cut can vary by +/- 10% compared to the theoretical weight indicated on the website. Rest assured: we always try to balance the weights in the total order in your favor.

  • What happens if the package is held at customs?

    Our logistics department meticulously prepares all paper and electronic customs documentation (commercial invoices, harmonized customs codes, and any required health certificates). In the rare event that customs requests additional information from the recipient, our customer service will contact you immediately to assist you with quick customs clearance.

  • Do you have other questions?

    We're here to help! Contact us via our live chat, on WhatsApp at +393356272863 or by email at marcosugecosanlorenzo@gmail.com. We respond within a few hours.